Frequently Asked Questions
Where do you ship from?
I ship from Switzerland (and sometimes France and Germany but due to the current state, all items ship from Switzerland).
Why may shipping sometimes take longer?
I am primarily a photographer and need to travel often. I will try to send items as quick as possible but shipping time may occasionally differ depending on my availability. Items ship between 2-14 days. Occasionally I may have to be away for longer, and I will let you know in case of delay for shipping.
What era are the clothes from?
The era of clothes in the shop range from Victorian (pre-1900) till today.
Which payment methods are accepted?
We currently accept Paypal and credit card payments. If you'd like to pay by direct transfer please e-mail me at: shop@viviennemok.com
Are returns accepted?
Returns are not accepted, but I do my best to give an accurate description as well as clear product images.
Please e-mail me if you have any questions about a product: shop@viviennemok.com
Why are items more expensive than on some 2nd hand sites such as Vinted etc…
The clothes available in this shop have been sourced throughout the years, by myself, by going personally to vintage markets or looking for hours on the internet for one of a kind item. I take care of the sourcing, photography, website, listing, packaging, shipping, etc all myself which all takes a considerable amount of time. Therefore, it is not possible to have extremely low prices, though I try to keep it as reasonable as possible.
How often do you ship items?
Usually once a week, except if I am away.
Are your clothes available in different sizes or colors?
All items are unique pieces and only come in one available size/color except for some rare items that are available in more than one color or size.
Where are the clothes sourced from?
I have always been passionate about vintage clothing. The clothes available in this shop have been sourced throughout the years, since I started photography. I have found them during my travels or at flea markets, on the internet, and have made some of them myself. These clothes have mainly been sourced to style my photographic works, plus some additional more wearable pieces that have been sourced purposely for the shop.